Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In response to lotharmat. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Post back here to have issue flagged to the forum team. These are two settings – Virus Safe and Child Safe. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Forum; Apps. Stream from Virgin Media. Mobile customers can also use the app to keep on. Account - Mobile. Virgin Media Staff. 159. Try both Mac and Windows. More about Virgin Internet Security. My Virgin Media App. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 8. 8. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Changing network settings to use any Public DNS should re-gain full access for the device. Then follow the instructions on screen to finish your set up. VodafoneSign in to My Virgin Media a. Select Help. web safe. com and we’ll look into them. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. These are two settings – Virus Safe and Child Safe. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Hey @DavidCalla,. For best protection, we recommend using Virgin Media Internet Security and Web Safe. on 23-05-2023 15:19. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Select SPAM Settings. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. If you want to know more, the updated sections are 6. For best. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. Forum; Apps. 168. 15-02-2023 21:11 - edited 15-02-2023 21:15. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. com IMAP Port. More about Virgin Internet Security. Changing Virgin Media Web Safe Settings on Desktop/Laptop. The Gamer Lounge. Click: My Apps. 1. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 162. 222 & 208. Jim__d. Select SPAM Settings. I have been trying for a couple days to change the websafe settings on my account, but am unable to. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. org. Having the same problem on multiple devices. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. 1. 192. Settings to enter. This has been the case for a few weeks and I have been unable to access websafe settings. VirginMedia. Switched On Families. From setting your favourite channels, audio settings to renaming the box, find out here. Stay safe online. Broadband. Any website unsuitable for children is blocked by default. I have added the categories to block but it will not allow me to add. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. 8. Child Safe switched OFF but blocking sites. Virgin Mobile. Options. not the VM Hub. Virgin Media takes online safety seriously. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Just bear in mind this would reset everything. 1/help for specific device where Web Safe is not working. Virgin Media help and support. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Also check the dns settings of your vpn while you're there. This problem has been running for over 2 months now. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. com. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Access your bills, diagnose faults and manage your package. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. opens perfectly in both Firefox and in Edge. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Any website unsuitable for children is blocked by default. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Select the firewall and tick the following protocol. SMTP Settings. 100 & 194. Login in the the Virgin Media online account and try the to enable websafe. At Virgin Media, we pride ourselves on our parental controls. Thanks for confirming your details via private message . Home Phone. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 168. Browse Virgin Media Virgin Media Community. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Why is this marked at solved. Reply. You can change this by clicking on the toggle to switch on or off when needed. I'm able to access online account and change the Web Safe Settings. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. I will be able to assist and get this changed for you. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. com 194. Access your Hub's configuration page - default web address: 192. IMAP Security. You’ll find these details on your bill or welcome email. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. For a single one, you may be able to get an exemption. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Learn more. Thanks for the reply @jasoncartwright on the forums. Shaun0963. Could I request for some intervention from any of the admin to. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. Stay safe online. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. Manage Your Account. You can find more help with your TV settings on your box. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. 0. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. 1. Networking and WiFi. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 1. These are both DNS content filters that adjust the behaviour of the VM default DNS. 222. Select Help & Settings. 1. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. g. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Follow these easy steps: 1. 100 & 194. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Thanks - 5400491. Virgin Media Web Safe Log in to your My Virgin Media account. Move message to Spam folder (default) Flag a message as. I tried the usual fixes for this when searching this forum/youtube but nothing helps. It’s important you choose a passcode that’s different to the one you use to unlock your device. 2. Plug in your Virgin Media router. e. Working hard to help connect the nation, shop our offers and order online. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Type of information. 2. 2 years later this problem still persists. websafe page unable to load. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. org (returns an SSL error), and ProtonVPN. . Sign in to My Virgin Media to change your Web Safe. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. 5. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. on 09-07-2023 22:56. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. We would like to show you a description here but the site won’t allow us. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". I checked the DNS entries for NordVPN. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. I know for a fact there is a problem with the provider and not my laptop. Changes to our Acceptable Use Policy for Virgin Media Mail. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Select Parental Controls in Virgin Media Web Safe. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 168. I cannot turn off web safe. . TV. resolved IP Address is 185. Re: Manage Websafe settings. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. Like a lot of people here it seems. Vonage 2nd line. Thanks for your response. The message you get from the pc isthat "something has gone wrong on our side. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 123. Customer since 1993. Find out more here. 220. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Im having the same ballache redirecting as people have been having since 2021. Login to the Virgin Media online account in a web browser. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Hopefully when that thread concludes it will also resolve your issue. Select the SPAM setting you’d like to use: Reject All Spam messages. Manage Your Account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Switch on Child Safe. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. This is so annoying as it seems as no one can help you over the phone. Childsafe off but still blocking sites. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. 1. 220. Manage Your Account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. icon on the upper-left edge of your screen. 4. Options. I know for a fact there is a problem with the provider and not my laptop. Welcome to Virgin Media’s help and support page. My Virgin Media App. I can not access the Manage your websafe settings via my app or via my pc. New here. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Options. Browse Virgin Media Virgin Media Community. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 🙂 I'm sorry to hear that you're still experiencing this issue. AFAIK Web Safe setting cannot be configured through Hub. Virgin Media takes online safety seriously. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. For best protection, we recommend using Virgin Media Internet Security and Web Safe. How to access advanced settings. VPN operates fine for use with : Virus Safe : Enabled. Activate Web Safe. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 100. Stream from Virgin Media. e. 168. A quick look at this handy picture should help you find the best location. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Pick a category to get started. Switched On Families. 48. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Virgin Media's team are as ever silent on. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Have you tried to access the settngs via the method that 用心棒. If, however, you're still experiencing the problem, please pop back to us. Complete your profile. Click on My Apps then Web Safe. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Just sign into My Virgin Media and. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. BTW is there a reason why you are access the old site page for Web Safe?. If your websafe option is off, then the toggle will be greyed out. Changing network settings to use any Public DNS should re-gain full access for the device. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Tech Chatter. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Networking and WiFi. --. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. on 13-06-2022 11:42. Tech Chatter. try going to if Web Safe is on this site should be blocked. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. 67. Toggle the button next to Child Safe option to turn it Off. If you change the computer's network settings to use any Public DNS does that re-gains access. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. pc. 9. Use Google translate but you won’t be able to search. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. Find. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. 8) and this will bypass the websafe filter. To get the password, follow these steps: a. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Superstar. Virgin Media; My Virgin Media; Shop;. net [129. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Options. Options. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. 0 that contains your default network information. 67. Once logged in you will see 2 filters; Virus Safe and Child Safe. Networking and WiFi. Learn how you can change Web Safe settings to turn Child Safe off. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. I am also experiencing the same issue. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Makes sure your dns settings on your computer are manually set - 8. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Stay safe online. More about Web Safe. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 11; 0; 0; rikthemonk. Main Menu; Go to virginmedia. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. . I had a number of custom settings in place and now they are gone. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Having the same problem on multiple devices. e. 4. Expand the Email option. Plus all the blocked websites reset to nothing when I log in again. For best protection, we recommend using Virgin Media Internet Security and Web Safe. com (connection reset error). VM BB TV Landline. --. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I tried to check the AS name as advised on the forum , here is what I found. Here you’ll find all the help you need for Virgin Media related problems and issues. That is very good since the country is not a member of any signal intelligence alliances. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. 123. Get NordVPN - the #1 VPN for Virgin Media. 100 nslookup protonvpn. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 4. Account - Mobile. Child Safe is a known source of many problems. 65% of young people aged 11-16 are in favour of the. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. If you want to protect children, then click on the Child Safe filter. Go to My Apps. 4. You’ll pay nothing for 3 months (with no payment details. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. "Sorry the changes you made were not saved, please try again". 159. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 222 and 208. I am trying to turn on the web safe settings but it's not working. org. Have looked at previous similar posts and have tried. VM has WebSafe enabled. please try again and on the app it just goes to a pagew that does not load. in/myVM . Hey @DavidCalla,. Users can change their settings at any time in My Virgin Media. If you’d like to change the. com nslookup protonvpn. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. We give all our customers a complete, market leading security package called Virgin Media Security,. The WiFi Booster will start copying your Hub’s details. Welcome to the community and thanks for taking the time to post your issue on the forums. View Apps > Web Safe > manage your Web Safe settings - takes. I’ve tried the manual DNS trick but that didn’t work. 8. What is the website,. Try again to see if problem persists. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals.